Help

Returning Customers:

VPorders is brand new so your account or templates may not have tranfered into our new interface. Contact us and we'll get it resolved right away,  760-726-3532.

 

Forgot your password?

Simply click on  LOG IN  and select Request New Password. A new password will be emailed to you. After loging back in you will have the option to change your password. Choose something you can more easily remember combined with numbers and symbols to strenghten your security.

Saving Your Custommized Template

Once you've completed inputing your information and design. At the top right corner click on the green  SAVE / CHECKOUT>  button. This will give you a pop-up cue to Name and Save your work. It will then show a Proof of the overall project to lastly review and approve before being added to your cart.

 

How to Edit your saved templates

You can find all your saved templates by clicking on   MY ACCOUNT  , Select PROJECTS to view all your saved work.   ADD TO CART   the desired template. Go to your CART and here you will have the option to either CHECKOUT as is or click on  EDIT DESIGN . Note: Making edits to any template will save over prior saved temaplate(s).

 

How to RE-ORDER

By clicking on   MY ACCOUNT  , Select PROJECTS to view all your saved work,  ADD TO CART  the desired template(s) and this will give you the option to change the quatities and simply  CHECK-OUT .

VP Orders Check Out Proof and Validation

A proof is a way of ensuring that your type and images have been enetered and positioned correctly and according to the requirements. As you proceed to save and checkout, a pop-up screen will display the final product and cue to accept all information and specs are correct  or you may choose to return to edit before proceeding to the Final Check-Out.

 

In-House Design Proof

When using our in-house design for a more complex project, we will produce a digital proof which will be sent to your email or printed* on copy paper which can be viewed at our facility. You will receive up to 3 Proofs on us, any extra proofs may include an addiotnal fee (6 Proofs Max).

* On multiple color jobs, we can produce a proof on our color output  device to show how the different colors will appear. An exact proof printed on special paper or using special inks,  include a charge.

 

What to do with your Proof 

  1. Check for SPELLING ERRORS!
  2. CHECK ALL CONTENT! Content is input manually by human, mistakes can happen.
  3. Proof Colors may NOT reflect actual printed colors. Depending on the calibration of your viewing screen or printer.
  4. RGB files not converted into CMYK may look differently once printed.
  5. If you supply the file, we work with what you give us. Ensure files supplied are High Resolution saved at 300 DPI.
  6. If images are supplied by us, there will be a charge for stock photo(s) usage
  7. CLEARLY state any changes that may be needed for the next proof.
  8. Let us know if you need a printed* sample.
  9. We rely solely on your email approval of the proof as final verification and your acceptance of project(s) and project(s) fee(s).
  10. We cannot accept financial responsibility for items approved and that may later found with errors. All sales are final. No refunds allowed.

Review your proof carefully before approving. Thank you for your understanding.

* On multiple color jobs, we can produce a proof on our color output device to show how the different colors will appear. An exact proof printed on special paper or using special inks,  include a charge.

Our intuitive online Design Studio enables you to quickly customize an existing pre-designed product template or simply create a new design using a blank canvas plus allows you to upload your own files.

It makes it easy to save your work and all your templates are organized in your Profile to simplify making changes or re-order with the press of one button.

Tools you can use:

  • Undo/Redo: Easy for correcting any small or big mistake.
  • Copy/Paste: Easily copy and paste text from other sources.
  • Delete: Remove anything that you don't need.
  • Start Over: Start  again from the beginning, blank canvas, or orignal layed out template.
  • Add Text: Add as much text as you need with the ability to move and place it where you need it, change the font, size, color, opacity, and add shadow or glow.
  • Add Image: Upload as JPG, PNG OR GIF. (Change it's size, rotation, or add a glow or shadow affect, even change it's opacity.)
  • Add Logo:  Upload as JPG, PNG OR GIF. (Change it's size, rotation, or add a glow or shadow affect, even change it's opacity.)
  • Add Shape:  Circle, Square, Tag, Bursts, Star, and Quote Bubble. Easily change their color, size, and opacity. Also add a glow or shadow affects.
  • Background: Upload a picture and set it as your background. Easy to change it's size, rotate and change opacity.
  • Add Line
  • Grid: Use this tool to neatly organize and align your work.
  • Ruler: Easy for measuring and aligning your work.
  • Align tool: Flushes selection eaither to the far Left or far Right corner  or center within the  Safe Zone (Green Line).

My printed product(s) Colors or Cutting is incorrect.

If there are any notable color ink problems or cutting errors, let us know immediatly and we will resolve this issue. Please make your claim within three business days after having recieved your product.

There were Typos or incorrections found in my final product.

  • If text, cutting, or color has been affected from your original uploaded file,  online design, or proof, let us know immediatly and we will resolve this problem.
  •  If you supplied the file and there are spelling errors, low quality images, or other mistakes, VPOrders cannot be held accountable. We print from what you give us and are only responsible for the print production quality. Please review all information carefully, even have a second person look at it.
  • If changes were instructed to be made to your product(s), we will always first send out a Proof with the new changes made, this way if any errors are found you can let us know and we will correct them, and a new Proof will be sent out for your revision. Only after you approve do we proceed with your order.  (3 Proofs on us. A rate applies for extras. Proof are only available when contracting our in-house designers. When you use our Design-Studio, a final view of your design will be visible at checkout.)
  • VPOrders will not be held accountable for any file errors found after order has been approved and processed into print. We ask that you carefully review your products and proof read it for any spelling errors and other.

How can I cancel or get a refund on my order?

Due to the nature of our business, once the product has been created, cancellation and refunds are no longer available. When you place an order online through the links on this site, we CANNOT cancel or make changes to your order or artwork.

Products ordered through VPOrders are custom and unique to you and your business, and therefore cannot be re-stocked, re-sold, or used by anyone else. By selecting a link on this site, you are fully responsible for errors on your behalf and you agree to pay according to the item(s) ordered.

All sales are final. A discount may be applied to your re-order. Any disputes pertaining to an order must be made within 7 business days. No exceptions.

How long does it take for you to complete my Order?

Most projects on our site range from *2-4 days and only a few weeks wait on high retail promotional products. We sthrive to stick close to this deadline.

*Note delivery time varies by product and quantity. Delays may occur due to Holidays or weather conditions.

 

Why can't I track my order?

Standard delivery orders are not trackable. Only orders that are shipped Express are fully trackable. If you need an update on your order contact us.

 

I needed my products ready for an event!

 If you're in a time crunch it's best to contact us and ask about our press time before submitting any order. If you've placed your order, fallow up with us. We will let you know how soon we can have it ready and on-the-go.

Don't wait until the last day! We recommed you to please place your order with sufficient time. If you have an event coming up please place your order with a minimum of a 7 days. Best time 4-3 weeks in advance.

* Paper printed products only, promotional items will require more time.

 

Problems with your delivered package?

Dent,  broken, wet or other.  If you have any question concerning your delivered product, please call (760) 726-3532 and we'll sort it out as soon as possible. 

 

RGB vs CMK:

In short, printers and monitors display colors in different ways.

Monitors use the RGB (Red, Gree, Blue) color model, which usually supports a wider spectrum of colors.

Printers use the CMKY (Cyan, Magenta, Yellow, Black) color model, which can reproduce most-but-not-all of the colors in the RGB color mode. Depending on the equipment used, CMYK generally matches 85-90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the CMYK model range, the application defaults to a color that most closely matches it. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

 

What is Pantone:

The Pantone Matching System (PMS) is a color reproducing standard in which colors all across the spectrum are each identified by a unique and independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

 

Is White considered a printing color?

Not typically. Because white is the default color of paper,  it is simply recognized as the absense of any ink. However, when printing on color stock, a white ink may be used if any text or graphic requires it. (This is not a problem when using VPOrders as we typically run our jobs on white stock.)

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents.

To ensure printing accuracy please review the design specifications listed below:

  • The finished size of your artwork MUST MATCH selected Product or template size plus include an added 0.125 in Bleed on all sides. (No crops required)
  • FILE SIZE LIMIT IS 100.00 MB
  • Only PDF files are accepted
  • Please upload single page PDF documents for your project
  • Be sure to embed your fonts or create font outlines
  • Make sure that your file is not encrypted

Aslo see How Should I Save My File?

Fallow These Steps:

1. Create a file size that matches the select product template

2. Only PDF files are accepted

3. Please upload a single page PDF at a time for your proejct

4. Be sure to embed, rasterize, or outline fonts

5. Must add 0.25 in Bleed

If your work exceeds pass the edges (i.e. background picture or color) you'll need to have an added 0.125 inch bleed around your product and have the picture or color extend out to this limit. Paper tends to shift or move during cutting, this prevents from uneven spaces or white marks from showing on your final product. Refer to Using Design Studio.

6. Save as CMYK (RGB or Pantone will upload with a warming)

7. File Size limit 100.00 MB

 

Adobe Illustrator:

  1. Embed all images
  2. Convert all text/copy to outline fonts
  3. Go to File, Save as PDF -  for Adobe Preset select: High Quality Print
  4. Make sure your product's size matches the chosen template
  5. Must add a 0.25 in bleed (No Crop marks needed)
  6. Finally click Save PDF at bottom of bar

Note: When uploading to VPOrders, Crop Marks are not needed

> View Step-by-Step Sample PDF Here

 

Indesign:

  1. Embed all images
  2. Convert all text/copy to outline fonts
  3. Go to File, Export -  for Adobe Preset select: High Quality Print
  4. Make sure your product's size matches the chosen template
  5. Must add a 0.125 in bleed (No Crop marks needed)
  6. Finally click Save PDF at bottom of bar

Note: When uploading to VPOrders, Crop Marks are not needed

> View Step-by-Step Sample PDF Here

 

Publisher:

You will have to have the full version of Adobe Acrobat PDF, or Save/Export to high resolution.

  1. Under File, Print. Select Adobe PDF writer
  2. Under Properties select Press Quality and Save your file as PDF
  3. Make sure your product's size matches the chosen template
  4. Must add a 0.25 in bleed (No Crop marks needed)

 

Word:

  1. Under File, Print. In Printer Name, Select Adobe PDF
  2. Under Properties select Press Quality and Save your file as PDF
  3. Make sure your product's size matches the chosen template
  4. Must add a 0.25 in bleed (No Crop marks needed)

 

If you fallow this Step-by-Step then your file should upload to VPOrders wihtout a problem! 

Still having problems with your file? Then Contact Us and we'll be happy to assist you.

 

Resolution should be set to (High Resolution) 300 dpi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi. Avoid these images as they will appear pixilated/blocky and or blurry when printed.